Date last updated: October 1st, 2025
Date of entry into force: October 1st, 2025

1. general information

1.1 Company identification

• Company name: Abelhinhas do Digital, Lda.

• Trade Name: Baby Kangaroo

• Headquarters: Estrada da Penha, nº 150C

• Postal code: 8005-138

• Location: Faro

• Country: Portugal

• NIPC: 516 691 775

• Conservatory: Faro Commercial Registry Office

• Year of incorporation: 2022

• Share capital: 5.000€

• Email: geral@babykangaroo.pt

• Phone: +351 910 027 244

1.2 Activity
Baby Kangaroo is dedicated to the online sale of products for babies and children from 0 to 5 years old, including clothes, toys, feeding products, hygiene products and various accessories.

2. Object and Scope

2.1 Object of the Terms
These Terms and Conditions govern the use of the website www.babykangaroo.pt and buying products through our online store.

2.2 Acceptance of Terms
By using our website or making a purchase, you declare that:

• You have read and understood these Terms and Conditions

• You agree to be bound by them

• Has the legal capacity to enter into contracts

• All the information provided is true and up-to-date

2.3 Changes to the Terms
We reserve the right to change these Terms and Conditions at any time. Changes will take effect on the date they are published on the website. We recommend that you check this page regularly.

3. Using the website

3.1 License to use
We grant you a limited, non-exclusive and revocable license to use the website for personal and non-commercial purposes.

3.2 Restrictions on Use
It's forbidden:

• Use the website for illegal or unauthorized purposes

• Interfere with the functioning of the website

• Trying to access restricted areas of the system

• Copying, reproducing or distributing content without authorization

• Use robots, spiders or other automated means

• Transmitting viruses or malicious code

3.3 User account
To make purchases, you must create an account by providing:

• True and current personal information

• Valid email address

• Secure password

It is responsible for:

• Keep your password confidential

• All activities carried out on your account

• Notify us immediately of unauthorized use

4. Products and Prices

4.1 Product description
We strive to ensure that product descriptions and images are accurate. However:

• Colors may vary due to monitor settings

• Dimensions are approximate

• We reserve the right to correct obvious errors

4.2 Availability

• All products are subject to availability

• We keep our own stock whenever possible

• In the event of unavailability, we will contact you to offer alternatives

4.3 Prices

• All prices include VAT at the legal rate in force

• Prices may change without prior notice

• The applicable price is that in force at the time of order confirmation

• Manifest price errors will be corrected

5. Order process

5.1 Contract formation
The contract is formed when:

1. Add products to the shopping cart

2. Checkout by providing the necessary data

3. Confirm the order and make the payment

4. You receive a confirmation email from us

5.2 Order confirmation
Once we have received your order, we will send it to you:

• Confirmation email with order details

• Order number for tracking

• Estimated delivery time

5.3 Order cancellation
You can cancel the order:

• Up to 2 hours after confirmation (free of charge)

• After processing: subject to returns policy

6. Payments

6.1 Accepted Payment Methods

• Credit/debit card (Visa, Mastercard)

• PayPal

• ATM

• Bank transfer

• MB WAY

6.2 Payment Processing

• Payments are processed securely

• We use SSL encryption to protect data

• We do not store full card details

• PCI DSS certified payment partners

6.3 Invoicing

• All purchases include an invoice

• Invoices are sent by email in PDF format

• For invoice with NIF, provide details when ordering

• Invoices can be downloaded in the customer area

7. Shipping and delivery

7.1 Delivery areas
We deliver to:

• Mainland Portugal

• Islands (Azores and Madeira)

• Other EU countries (on request)

7.2 Shipping costs

• Free shipping: Orders over 49€ (Mainland Portugal)

• Postage paid: €4.95 for orders under €49

• Islands: Additional costs apply

• Express shipping: Available for an additional fee

7.3 Delivery deadlines

• Mainland Portugal: 1-2 working days

• Islands: 3-5 working days

• Personalized products: 3-7 additional working days

• Christmas season: Deadlines may be extended

7.4 Delivery responsibilities

• You must be present at the delivery address

• Check your order at reception

• Report damage or faults within 24 hours

• Undelivered parcels returned to sender after 3 attempts

8. Guarantees

8.1 Legal guarantee
All products have a legal guarantee of 2 years against defects in conformity, in accordance with Decree-Law no. 67/2003.

8.2 Commercial guarantee
We offer an additional commercial guarantee:

• 30 days for full satisfaction

• Free exchange for manufacturing defects

• Specialized technical support

8.3 Warranty exclusions
The warranty does not cover it:

• Damage caused by improper use

• Natural wear and tear of products

• Damage caused by third parties

• Products altered or repaired by third parties

9. Liability and Limitations

9.1 Limitation of Liability
Our liability is limited to the value of the order, except in cases of:

• Willful misconduct or gross negligence

• Personal injury

• Violation of fundamental rights

9.2 Force majeure
We are not responsible for defaults due to:

• Natural disasters

• Strikes or labor disputes

• Failure of third-party systems

• Legislative changes

• Other unforeseeable circumstances

9.3 Website availability
We strive to keep the website available 24/7, but we do not guarantee it:

• Uninterrupted operation

• No technical errors

• Compatibility with all devices

10. Intellectual property

10.1 Copyright
The entire content of the website is protected by copyright:

• Texts, images and videos

• Design and layout

• Logos and brands

• Software and code

10.2 Authorized use
You can:

• View and print pages for personal use

• Share links to products

• Use product images for reviews (with attribution)

10.3 Prohibited use
It's forbidden:

• Copy or reproduce content commercially

• Using logos or brands without authorization

• Creating derivative works

• Reverse engineering the software

11. Personal Data Protection
The processing of your personal data is governed by our [Privacy Policy]which forms an integral part of these Terms and Conditions.

11.1 Data collected
We only collect data that is necessary for:

• Processing orders

• Providing customer support

• Complying with legal obligations

• Improving our services (with consent)

11.2 Holders' rights
You are entitled to:

• Accessing your data

• Rectify incorrect information

• Deleting data (right to be forgotten)

• Limiting treatment

• Data portability

12. Conflict resolution

12.1 Applicable law
These Terms and Conditions are governed by Portuguese law.

12.2 Jurisdiction
For the resolution of disputes, the courts of the district of our registered office shall have jurisdiction, without prejudice to recourse to alternative means of conflict resolution.

12.3 Alternative resolution
Before going to court, we encourage you to do so:

• Direct contact for amicable resolution

• Mediation through specialized entities

• Consumer arbitration

12.4 ODR platform
For disputes related to online purchases, you can use the European Commission's Online Dispute Resolution Platform: https://ec.europa.eu/consumers/odr/

13. Final Provisions

13.1 Completeness
These Terms and Conditions, together with the Privacy Policy and Returns Policy, constitute the entire agreement between the parties.

13.2 Partial Nullity
If any provision is deemed null and void, the rest remain in force.

13.3 Waiver
Failure to require compliance with any provision does not constitute a waiver of our rights.

13.4 Assignment
You may not assign your rights or obligations without our prior written consent.

14. Contact
For questions related to these Terms and Conditions:

• Email: geral@babykangaroo.pt

• Phone: +351 910 027 244

• Address: Estrada da Penha, nº 150C, 8005-138 Faro, Portugal

• Timetable: Monday to Friday, 9 a.m. to 6 p.m.

15. Regulatory bodies

• Tax and Customs Authority - Website: www.portaldasfinancas.gov.pt

• Directorate-General for Consumer Affairs - Website: www.consumidor.gov.pt

• National Data Protection Commission - Website: www.cnpd.pt

These Terms and Conditions have been drawn up in accordance with the applicable Portuguese and European legislation. For further information, please contact us using the contact details provided.