Alternative Dispute Resolution for Consumers

In accordance with applicable legislation, we inform consumers about the entities that Alternative Dispute Resolution for Consumers available. These entities help consumers and businesses resolve consumer disputes more simply, quickly, and affordably, without the immediate need to go to court.

Before you turn to an external entity, we recommend that you contact us via geral@babykangaroo.pt. Our priority is to resolve any issue in a close, fair, and transparent manner.

Alternative Dispute Resolution Entity

When addressing the Baby Kangaroo headquarters in Faro, the territorially relevant entity is the Algarve Consumer Dispute Information, Mediation and Arbitration Centre — CIMAAL.

You can also consult information about arbitration centers and alternative dispute resolution methods through the official Alternative Dispute Resolution portal:

RAL Media Portal: https://meiosral.justica.gov.pt/

European Online Dispute Resolution Platform

For disputes related to online purchases, you can consult the European online dispute resolution platform, provided by the European Commission:

ODR Platform: https://ec.europa.eu/consumers/odr/

Baby Kangaroo Contacts