A Baby Kangaroo values its customers' trust and strives to resolve any issue quickly, closely, and transparently. If you have a question, complaint, or problem with an order, we ask that you contact us first through geral@babykangaroo.pt, so we can try to find a simple and suitable solution.
Still, as a consumer, you always have at your disposal the Electronic Complaints Book, available through the official platform.
You can file a complaint through the official platform at:
Electronic Complaints Book: https://www.livroreclamacoes.pt/
To directly access the complaints area, use the following link:
Submit complaint: https://www.livroreclamacoes.pt/inicio/reclamacao
When submitting a complaint on the platform, you must identify the company being complained about and fill in the requested information. We recommend that you have the order number, proof of purchase, and any previous communications related to the situation with you.
| Field | Information |
|---|---|
| Company name | Abelhinhas do Digital, Lda. |
| Trade name | Baby Kangaroo |
| NIPC | 516 691 775 |
| Headquarters | Estrada da Penha, No. 150C, 8005-138 Faro, Portugal |
| geral@babykangaroo.pt | |
| Phone | +351 910 027 244 |
We want to resolve any situation with you in the most direct way possible. Therefore, before resorting to the Complaints Book, you can contact us with the following information:
| Useful information | What is it for |
|---|---|
| Order number | It allows for quick identification of the purchase. |
| Name and email used in the order | Help us locate the record. |
| Problem Description | It allows understanding the situation. |
| Photographs or proof | They help us analyze damages, defects, or shipping errors. |
We will respond as soon as possible within our business hours: Monday to Friday, 9:00 AM to 6:00 PM.
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