Frequently Asked Questions

For Mainland Portugal, 1 to 3 business days after payment confirmation. For the Azores and Madeira, 3 to 5 business days. For personalized products, as a rule, an additional 1 to 3 business days of preparation apply after you approve the customization. During peak volume seasons (Christmas, Black Friday), delivery times may be extended.

Shipping is free on orders of 49 € or more for Mainland Portugal. Below that amount, shipping starts at 4.50 € with pickup at a CTT point. For the Azores and Madeira, the cost is shown at checkout before you confirm your order.

Yes, we ship to the Azores and Madeira. For other European Union countries, we evaluate on a case-by-case basis: contact us before finalizing your order so we can confirm costs, delivery times, and feasibility.

You receive a confirmation email as soon as the order is registered and another when it is shipped. If you create an account at checkout, you can view the status of all your orders under “My Account”. For any questions, write to geral@babykangaroo.pt with the order number.

Multibanco, MB WAY, credit or debit card, and Revolut Pay. Payments are processed by certified payment entities (Eupago and Revolut) in a secure environment.

No. You can check out as a guest. If you want, at checkout you can create an account with one click — no password to type, you receive access by email — and this way you save your addresses and track your orders.

You choose the product and size, write the phrase or name you want in the indicated field, and place the order. The personalization is done by our team, who always confirms with you before proceeding, and the item ships in 1 to 3 business days to Mainland Portugal.

Yes: the baby’s name, date of birth, and a message for the parents or family. The onesies are made of soft 100% cotton, suitable for the sensitive skin of newborns, and the personalization is applied safely and durably.

1, 3, 6, 9, 12, and 18 months, with long sleeves or sleeveless. If you are in doubt, the 6-month size is the most versatile to gift. You can write to us at geral@babykangaroo.pt to help you choose.

Yes. At checkout, check the option “Include Postcard with your message” (+€1.50) and write the text you want to accompany the order — ideal for birth gifts, baby showers, or birthdays.

Yes. We handle custom orders for baby showers and birth packs. Talk to us via the contact page or geral@babykangaroo.pt and we will let you know what is possible and the timeframe.

Yes. For online purchases, you have 14 days from the receipt of the order to exercise the right of withdrawal without stating a reason. You just need to send an unequivocal statement to geral@babykangaroo.pt with the order number. You can find all the details on the Returns and Refunds page.

As they are made especially for you, personalized items (with a name, message, color, or specific request) are excluded from the right of free resolution. We accept returns if there is a defect, production error, or material non-conformity.

Contact us as soon as possible at geral@babykangaroo.pt with your order number, a description of the issue, and photographs of the product and packaging. We will review it and provide a solution: replacement, repair, or refund.

Yes. We work exclusively with European brands that comply with applicable safety standards, and all products come with their respective certificates. Each item is hand-picked by our team.

For babies and children from 0 to 5 years old: toys, introduction to solid foods, comfort, hygiene, bath time, and personalized items. We indicate the recommended age for each product.

A Portuguese online store based in Faro, created by Andreia—a mother, just like you—and operated by Abelhinhas do Digital, Lda. We believe in unhurried childhood (Slow Growing) and a curation of less is more: purposeful products that inspire and last.

By email at geral@babykangaroo.pt or by phone at +351 910 027 244, Monday to Friday, from 9:00 AM to 6:00 PM. You can also use the form on the contact page.